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These General Terms and Conditions (“Terms and Conditions”) are signed between (i) CIATECH TECNOLOGIA EDUCACIONAL LTDA., limited society, based in St. James Joule, nº 65, room nº 81, Monções City, São Paulo/SP – CEP 04576-080, registered with the CNPJ/MF under nº 01.367.958/0001-88, (“Ciatech”); (ii) QULTURE INFORMÁTICA S.A., company headquartered in the city of São Paulo, state of São Paulo, St. James Joule, nº 65, room 82, Cidade Monções District, CEP 04576-080, registered with the CNPJ/ME under nº 20.893.135/0001-30 (“Qulture.Rocks”); and (iii) the CUSTOMER indicated in the applicable Order Form and/or Service Order, hereinafter referred to as each a “Party”, Ciatech and Qulture.Rocks jointly “Contractors”, and all jointly, the “Parties”.
The Contractors and the Customer resolve, by mutual agreement, to enter into the Software Use License and E-Books Subscription Agreement, which is composed (i) by the Order Form duly signed between the Contractors and the Customer; (ii) by these General Terms and Conditions and its annexes (Annex I – Learning Products and Services; Annex II - Digital Services and Plans; Annex III – Service Level Agreement [SLA]) ; and (iii) where applicable, by a SOW (collectively, the “Agreement”).
1. DEFINITIONS. Without prejudice to the other definitions established throughout this Agreement, terms and expressions beginning in capital letters in this Agreement will have the following meaning:
“Customer” means the entity that has entered into an Order Form with the Contractors in relation to the Digital Products and Services and Learning. As applicable, the term “Customer” includes Customer’s representatives, employees and subcontractors.
“Account” means an individual and exclusive account of a User enabled in a Customer Instance for such User to access and use the contracted Digital Services.
“Customer Data” means any data (including without limitation personal data, information or content) uploaded by the Customer or Users (or by the Contractors, as instructed by the Customer) and processed on the Platforms in relation to the Digital or Learning Service, as well as the data and information provided by the Customer to provide Professional Services, observing the definition of “Private User Information” below, as well as the data and information provided by the Customer to provide Professional Services, as applicable.
“User's Private Information” means private information entered by the User in the Customer Instance that, due to the confidential nature inherent to the product in which it was inserted, is accessible only by the User who owns the User's Private Information or Qulture.Rocks employees who provide technical support. User's Private Information includes, but is not limited to, private notes on the Platform.
“Specifications” means the technical, functional and security specifications of Qulture.Rocks for Digital Services and Ciatech for Learning Products and Services, as updated from time to time. Any changes to the Specifications will not result in material degradation of the Digital Services or Learning Products and Services.
“Order Form” means the document that specifies the contracting of Digital Services and Learning Products and Services by the Customer, as well as applicable additional terms and conditions. By signing the Order Form, the Parties agree to be bound by the Agreement, including these General Terms and Conditions.
“Confidential Information” means any information disclosed, in writing, orally or by any other means, by a Party (the “Disclosing Party”) to the other Party (the “Receiving Party”), that are expressly marked as confidential or may be interpreted as confidential due to their nature or the context of disclosure. Confidential Information includes, without limitation, the terms and conditions of this Agreement, information about the Services, Documentation, Customer Data, Intellectual Property, trade secrets, know-how, data related to software, methodologies, techniques or procedures developed, layout of documents, images or forms, support materials, compilations, predictions, financial, commercial and business information, technical documentation, customer lists, and any other commercial and business information exchanged between the Parties in connection with this Agreement.
“Instance” means an instance in a production environment enabled by Qulture.Rocks on the Platform for use of the Digital Services by the Customer and its Users.
“Partners” means Ciatech partners responsible for the creation and development of content and materials on the professional development of individuals, which will be made available to Users through Sapience titles.
“Plan” means the set of functionalities and features of the specific Digital Service as contracted by Customer and specified in the Order Form. The current functionalities and resources of each Plan are described in Annex I, and may be updated from time to time by Qulture.Rocks, without material degradation of the corresponding Digital Service for the Customer.
“Qulture.Rocks Platform” means the set of cloud technological resources, including systems, computer programs, communication and network media, hardware and equipment, through which Qulture.Rocks makes Digital Services available to the Customer.
“Ciatech Platform” means the set of technological resources in the cloud, including systems, computer programs, means of communication and network, hardware and equipment, through which Ciatech makes Learning Products available to the Customer.
“Platforms” means the Ciatech Platform and the Qulture Platform when mentioned together.
“Intellectual Property” means all rights of a Party, as applicable, in patents, industrial designs, trademarks, copyrights, software, know-how, trade secrets and any other intellectual property rights of the Party in question.
“Sapience” means the e-books that are part of the Sapience Catalog, aimed at the professional development of individuals, through content and titles created by Partners and whose copyrights of a patrimonial nature are held by Ciatech.
“Digital Services” means any of the subscription cloud services hosted, supported and offered by Qulture.Rocks to Customer through the Platform. The Digital Services contracted by the Customer, as well as the applicable Plans, will be described in the Order Form. The current list of Digital Services and respective Plans available is included in the Annex I.
“Learning Services” means any of the subscription cloud services hosted, supported and offered by Ciatech to the Customer through the Ciatech Platform. The Learning Services contracted by the Customer will be described in the Order Form.
“Professional Services” means the training, consulting, implementation, integration, configuration and other ancillary services provided by Qulture.Rocks to Customer as described in a SOW.
“Services” means both Digital Services and Professional Services and Learning Services, as applicable.
“SOW” means the service order (statement of work) which describes the Professional Services that will be provided by Qulture.Rocks to the Customer, as well as the additional terms and conditions applicable.
“User” means each representative, officer, employee, subcontractor of Customer or third party authorized by Customer to use the Digital Service and Learning Products and Services, who uses the Digital Services strictly for Customer's business purposes. With regard to Digital Services, Users are registered by the Customer in the Instance, and each User is granted an Account with a unique and non-shareable login and password.
“Active Users” means Users who have an active Account to access the Qulture.Rocks Platform and use certain Digital Services.
“Contracted Users” means the maximum number of Users that were contracted for each Digital Service or Learning Product and Service, as provided for in the Order Form.
“Additional Users” means Active Users who exceed the number of Users Contracted for a given Digital Service, and Users who exceed the number of Registered Users for a Learning Product or Service, both subject to excess charges.
“Validity” means the term of the Agreement as set forth in the applicable Order Form and/or SOW.
“Period of Validity” means the Term period defined in the first Order Form signed between the Parties.
“Cycle” means an evaluation period of the Digital Services, which is independent of the company's fiscal year and has a frequency defined by the Customer. Example: if the evaluation frequency is every six months, in 1 (one) complete fiscal year, there are 2 (two) evaluation cycles.
2.PRICE AND PAYMENT
2.1. Price. In consideration for the Services, Customer will pay Qulture.Rocks and/or Ciatech the prices specified in the Order Form and/or SOW, as applicable. Except as otherwise provided in the applicable Order Form and/or SOW, (a) each Digital and Learning Service is charged based on the availability of User quantities purchased under the Order Form, and not in the effective use by the Customer of the contracted quantity; (b) each Learning Product is charged based on the availability of the quantities of titles subscribed to under the Order Form, and not on the actual use by the Customer of the contracted quantity (c) the number of Additional Users will be charged monthly, according to the unit value established in the Order Form, (d) prices are calculated based on deadlines, quantities and other commercial conditions agreed between the Parties; (e) payment obligations are non-cancellable and non-refundable; e (f) the term and quantities agreed in the Order Form and/or SOW cannot be reduced during the Validity Period of the respective Order Form. For clarity, the prices charged for Digital Services and Learning Products and Services correspond to a subscription for the entire Term and for a certain volume of Users and/or e-book titles (subscription fee), and not a monthly fee corresponding to the month of effective use of the Services and Products (pay-per-use).
2.2. Readjustment. Unless otherwise provided in the applicable Order Form, prices will be adjusted annually by the positive variation of the IPCA (IBGE) (or another index with a similar methodology that replaces it).
2.3. Invoicing & Payment. Billing and payment corresponding to contracted Services will be carried out as provided for in the applicable Order Form and/or SOW. In relation to Digital and Learning Services, Additional Users will be calculated at the end of the previous month and charged on the next invoice.
2.4. Delay in Payment and Suspension of Services. Delay in payment will result in a fine of 2% (two percent), late payment interest of 1% (one percent) per month, as well as monetary correction due to the positive variation in the IPCA (IBGE) (or another index with a similar methodology that replaces it) on the outstanding amount, calculated from the due date to the date of actual payment. The Customer will be responsible for all expenses incurred by the Contractors due to judicial and/or extrajudicial collection of outstanding amounts. Failure to pay for a period exceeding 15 (fifteen) days will result, at the sole discretion of each Contractor and upon notice 5 (five) days in advance, to the suspension of the Services.
2.5. Taxes. Unless otherwise provided in the applicable Order Form and/or SOW, prices include all taxes levied on the Services and Products. If there is a change in the taxation applicable to Services and/or Products in order to increase the tax burden, the Contractors reserve the right to unilaterally readjust prices to reflect such change, provided that the change in the tax burden levied by the Contractors is duly proven.
3.TERM, RENEWAL AND TERMINATION
3.1. Term and Renewal of Digital Services and Learning Products and Services. Except as otherwise provided in the applicable Order Form, the Agreement will last for the term set forth in the Order Form, automatically renewing for equal and successive periods, unless the Parties agree otherwise in writing at least 30 (thirty) days in advance of the end date of the current term.
3.2. Term and Renewal of Professional Services. Except as otherwise provided in the applicable SOW, the Agreement will be valid for the term established in the SOW, and may be extended by signing a new SOW.
3.3. Reasoned Termination. The Parties may terminate the Agreement with cause under the following circumstances: (a) due to force majeure, subject to the provisions of Clause 10.9; (b) for breach of a substantial obligation under the Contract, upon notification to the breaching Party with a 30 (thirty) day period to remedy such breach; (c) if the Services cannot be provided due to Third Party Claims, pursuant to Clause 7.1; (d) bankruptcy declaration or filing for judicial or extrajudicial reorganization by the other Party; (e) breach of the Service Level Agreement, pursuant to Annex III; (f) generation, sending, hosting, storage, and distribution of discriminatory, defamatory content, or content that violates the rights of third parties by the Client; and (g) if the content submitted, stored, and/or made available by the Client on the Platform poses legal or regulatory risks to users or the Contractors. Termination of the Agreement with cause by the Client will result in the payment of the entire amount due by the Client to the Contractors under the applicable Order Form and/or SOW, including, without limitation, the full amount of the corresponding Digital Service and/or Learning Product and Service. Termination with cause by any of the Contractors will result in the proportional refund of all prepaid amounts by the Client, minus the amounts related to the Services performed and Products provided.
3.4. Unreasonable Termination. The Agreement may be terminated early and without cause, in the case of a monthly payment condition, with a prior notice of 2 (two) months, in addition to full compliance corresponding to the month of the cancellation request. In the case of an annual payment condition, the full amount due under the respective Order Form will be fully payable, with no refunds or cancellations of amounts.
3.4.1. The total amount relating to the Services Setup, when applicable in accordance with the respective Order Form, is not subject to refund.
3.5. Suspension of Services. Qulture.Rocks and/or Ciatech may suspend access to the Account and use of the Services and Products by the Customer if Qulture.Rocks and/or Ciatech verify that the Customer and its Users have used or are using the Services and/or Products in disagreement with the terms and conditions of this Agreement, or in a way that threatens its security, integrity and availability, including in cases where such threats may also affect other customers and users of Qulture.Rocks and/or Ciatech. Qulture.Rocks and/or Ciatech will notify the Customer 24 (twenty-four) hours in advance so that the misuse can be stopped. Exceptionally, in cases where misuse may cause imminent damage or harm to the Services or Products, Qulture.Rocks and/or Ciatech may suspend the access and use of the Services and Products by the Customer immediately, regardless of communication. In these cases, the Customer will be notified within 24 (twenty-four) hours after the immediate suspension.
3.6. Survival. Once the Agreement is terminated and/or expired, (a) Customer's rights to access and use the Digital and Learning Services will immediately cease; (b) all licenses and authorizations relating to the Intellectual Property of Qulture.Rocks and Ciatech temporarily granted to the Customer will immediately cease, except as otherwise provided in this Agreement; and (c) all amounts due and unpaid by the Customer will remain payable. Clause 6 (Intellectual Property) and Clauses 7 (Confidentiality) to 11 (General Provisions) will survive the termination of the Agreement, for an indefinite period.
4.INTELLECTUAL PROPERTY
4.1. Qulture.Rocks Intellectual Property. Qulture.Rocks represents and warrants, and Customer understands and acknowledges, that Qulture.Rocks is the owner or licensee of all right, title and interest in and to any Intellectual Property relating to the Digital Services. Except in connection with the restricted licenses and rights expressly granted to Customer under this Agreement, Qulture.Rocks does not grant any rights to the Digital Services Intellectual Property, and any and all rights, titles and interests in the Digital Services Intellectual Property will remain in owned by Qulture.Rocks or its licensors, as applicable. The Customer undertakes, for itself, its partners, administrators, employees, subcontractors and agents, not to question, contest or take any measures that may harm Qulture's ownership in relation to the Qulture Platform. In the event of any unauthorized exploitation of the Qulture Platform by the Customer, its partners, administrators, employees, subcontractors or agents, Qulture may adopt all applicable measures to protect its rights, and the Customer will indemnify Qulture for losses and damages to that has caused.
4.2. Intellectual Property over Professional Services. Qulture.Rocks may develop certain materials subject to Intellectual Property protection in the course of performing Professional Services for the Customer. Except as otherwise expressly provided in the applicable SOW, the Intellectual Property in such materials will be the sole and exclusive property of Qulture.Rocks. Subject to full payment of the price and compliance with the terms and conditions set out in the applicable SOW and the Agreement, Qulture.Rocks grants the Customer a perpetual, non-transferable and non-sublicensable license to use the Intellectual Property of the materials resulting from the Professional Services, exclusively for Customer's internal business purposes and in association with the Digital Services.
4.3. Ciatech Intellectual Property. Ciatech represents and warrants, and the Customer understands and acknowledges, that Ciatech is the owner of all property rights, titles and interests in any Intellectual Property related to the Learning Products and Services. Except in relation to the restricted licenses and rights expressly granted to the Customer under this Agreement, Ciatech does not grant any rights to the Intellectual Property of the Learning Products and Services, and any and all rights, titles and interests in the Intellectual Property of the Learning Products and Services will remain the property of Ciatech. The Customer undertakes, on its behalf, its partners, administrators, employees, subcontractors and agents, not to question, contest or take any measures that could harm Ciatech's ownership in relation to the Sapience titles or the Learning.Rocks Platform. In the event of any unauthorized exploitation of the Sapience titles or the Learning.Rocks Platform by the Customer, its partners, administrators, employees, subcontractors or agents, Ciatech may adopt all applicable measures to protect its rights, and the Customer will indemnify the Ciatech for the losses and damages it has caused.
4.3.1. Clause 4.3 does not apply to content inserted into the Platform by the Client, which shall remain the property of the Client or its licensors, as applicable. The Client hereby grants Contractors a license to maintain the content inserted into the Platform by the Client for the entire duration of the Agreement and for an additional period necessary to fulfill obligations or legal responsibilities arising from the Agreement.
4.3.1.1. By creating, inserting, submitting, making available, and/or storing content on the Platform, the Client grants Ciatech a free license to process, adjust, modify, publish, display, and reproduce the content on the Platform, without any remuneration being due from Ciatech to the Client for this licensed content.
4.4. Intellectual Property over Learning Products and Services. Ciatech may develop certain materials subject to Intellectual Property protection in the course of executing Learning Services for the Customer, which will be the sole and exclusive property of Ciatech. Subject to full payment of the price and compliance with the terms and conditions set out in the Agreement, Ciatech grants the Customer a perpetual, non-transferable and non-sublicensable license to use the Intellectual Property of the materials resulting from the Learning Services, exclusively for Customer's internal business purposes and in association with the Learning Services.
4.5. Customer Intellectual Property. It is understood and agreed between the Parties that Customer and its licensors exclusively retain all rights, titles and interests in and to any Customer Intellectual Property, including Customer Data. To the extent that any deliverables or results of the Professional or Learning Services incorporate Customer Intellectual Property or Customer Data, Qulture.Rocks and/or Ciatech's Intellectual Property rights in such deliverables or results will not extend to Customer Intellectual Property or Customer Data.
4.6. Brand Use. Either Party may use the other Party's trademarks solely for the purpose of identifying the Parties' business relationship in promotional materials, publications and press releases related to the Services. Any other use of the brand by one Party will be subject to the prior written authorization of the other Party.
4.7. Statistic Data. The Customer understands and agrees that Qulture.Rocks and Ciatech may compile and aggregate statistical data related to the performance, operation and use of the Digital Services and Learning, and use such aggregated data to generate statistical analyses, reports and insights about the use of Digital and Learning Services and implementing improvements to them. Such aggregated data will be anonymized and will not contain Customer Data, Confidential Information or personal data that would identify any individual. The Parties understand and acknowledge that the Statistical Data is the sole and exclusive property of Qulture.Rocks and/or Ciatech, as applicable.
5.CONFIDENTIALITY
5.1. Use of Confidential Information. The Receiving Party of Confidential Information shall: (a) protect the Disclosing Party's Confidential Information with the same level of care and diligence that it uses to protect its own Confidential Information; and (b) use the Disclosing Party's Confidential Information to the extent strictly necessary to fulfill the purpose for which it was provided. The Receiving Party shall not disclose the Confidential Information of the Disclosing Party to third parties, except to its officers, employees, consultants, attorneys, accountants and subcontractors who have a need to receive it (need-to-know basis), provided that such individuals are bound by confidentiality obligations at least as restrictive as the terms of this Agreement.
5.2. Under no circumstances may the Receiving Party share screenshots, videos, photos, texts or proprietary content of the Confidential Information or the Qulture.Rocks Platform with any third party without the proper authorization of the Disclosing Party.
5.3. Exceptions. Information shall not be considered Confidential Information if: (a) it is or becomes publicly available without breach of the Agreement by the Receiving Party; (b) it has been lawfully obtained by the Receiving Party, without an obligation to keep it confidential; (c) it has been received from another source that could lawfully disclose it and without any obligation to keep it confidential; (d) it has been independently developed by the Receiving Party, without use of or reference to the Confidential Information of the Disclosing Party; or (e) it constitutes feedback from the Disclosing Party.
5.4. Mandatory disclosure. The Receiving Party may disclose the Confidential Information of the Disclosing Party if compelled to do so by law, court or administrative order and to the strict extent required. The Receiving Party, before proceeding with the mandatory disclosure, shall promptly notify the Disclosing Party of the disclosure, unless prohibited from doing so by law or judicial or administrative order.
5.5. Title to Confidential Information. Between the Parties, the Disclosing Party shall remain the exclusive owner of the Confidential Information. Nothing in the Agreement grants the Receiving Party any right, title or interest over the Confidential Information of the Disclosing Party.
6.WARRANTY
6.1. Digital Services Warranty. Qulture.Rocks warrants that during the Term, the Digital Service will be made substantially available in conformity with the applicable Specifications and the terms and conditions of the Agreement. Customer's sole and exclusive remedy for any breach of this warranty by Qulture.Rocks is the repair or replacement of the non-conforming portions of the Digital Service to bring them into conformity. If the repair or replacement provided for in this clause is technically or commercially unfeasible, as defined by Qulture.Rocks in its exclusive discretion, Qulture.Rocks may terminate the Agreement, in which case it will reimburse the Customer on a pro rata basis for any prepaid amounts corresponding to the remaining Term. This Clause 6.1 sets out the sole and exclusive rights and remedies of the Customer and the sole and exclusive liability of Qulture.Rocks in relation to the warranty of the Digital Service.
6.2. Professional Services Warranty. Qulture.Rocks warrants that the Professional Services will be performed in a competent and workmanlike manner in accordance with industry standard and the terms and conditions of the Agreement. The Customer's sole and exclusive remedy for any breach of this warranty by Qulture.Rocks is to notify Qulture.Rocks in writing within thirty (30) days of the performance of the non-conforming Professional Services. Upon receipt of notice, Qulture.Rocks shall, at its exclusive discretion, re-perform such Professional Services in order to bring them into compliance or terminate the Agreement and reimburse the Customer for the amounts prepaid for the Professional Services not performed. This Clause 8.2 sets out the Customer's sole and exclusive rights and remedies and Qulture.Rocks' sole and exclusive liability in relation to the Professional Services warranty.
6.3. Learning Service Warranty: Ciatech warrants that during the term of this Agreement, the Learning.Rocks Platform will be substantially available in accordance with the applicable Specifications and the terms and conditions of this Agreement. Customer's sole and exclusive remedy for any breach of this warranty by Ciatech is to repair the errors and failures causing the Learning.Rocks Platform or the Sapience titles to be unavailable, subject to the exceptions set forth in this Agreement and Annex III. This Clause 6.3 sets out the Customer's sole and exclusive rights and remedies and Ciatech's sole and exclusive liabilities in relation to the warranty of the Learning.Rocks Products and Services.
6.4. Programs that utilize artificial intelligence are developed to approximate human intelligence as closely as possible and, for this purpose, they use various data produced by humans. As a result, the programs may end up reproducing biases, opinions, and other expressions with which the Contractors do not necessarily agree. The Contractors strive to eliminate and correct these issues when identified. In this context, the Contractors will not be held responsible for the results presented by the Platform or made available and/or disclosed through the Platform, even if they contain errors, inaccuracies, or inappropriate, offensive, or harmful information for any person.
6.5. The Client acknowledges and declares to understand that the result generated by the Platform significantly depends on conditions beyond the Contractors' control, such as the quality, truthfulness, and reliability of the information entered by the Client. Thus, the Client will be responsible for verifying and validating the content generated by the Platform, releasing and absolving the Contractors from any responsibility for the results generated by the Platform or the use made of these results.
6.6.Disclaimer of Warranty. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QULTURE.ROCKS AND CIATECH: (A) MAKE NO ADDITIONAL REPRESENTATIONS OR WARRANTIES OF ANY KIND BEYOND THE REPRESENTATIONS AND WARRANTIES EXPRESSLY SET FORTH HEREIN; (B) DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND THE LIKE; (C) DO NOT WARRANT THAT THE DIGITAL SERVICE, LEARNING PRODUCTS OR SERVICES ARE OR WILL BE ERROR-FREE OR OPERATE IN AN UNINTERRUPTED MANNER; AND (D) DO NOT WARRANT THAT THE DIGITAL SERVICE WILL MEET THE CUSTOMER'S SPECIFIC REQUIREMENTS AND/OR NEEDS.
7. THIRD PARTY CLAIMS.
7.1. Against the Customer. If a third party brings a claim against the Customer based on the allegation that the Services or Products infringe Intellectual Property of a third party ("IP Claim"), Qulture.Rocks and/or Ciatech, as the case may be, shall defend the Customer against such IP Claim and indemnify the Customer against all expenses reasonably incurred by reason of such IP Claim. To this end, the Customer shall: (a) promptly notify Qulture.Rocks and/or Ciatech of the IP Claim and (b) grant full and exclusive control over the defense and settlement of such IP Claim.
7.2. Exclusive remedy. If the Customer is prohibited from using the Services, in whole or in part, by reason of an IP Claim within the terms of Clause 7.1, then Qulture.Rocks and/or Ciatech, as the case may be, may, at its exclusive discretion: (a) obtain for the Customer the right to use the allegedly infringing parts of the Services; or (b) modify and/or replace the allegedly infringing parts of the Services so as to render them not allegedly infringing, without substantially diminishing or damaging the Services. If it is not possible to accomplish what is described in items "a" and "b" above, Qulture.Rocks and/or Ciatech shall terminate the Agreement within the terms of Clause 3.3. The Customer understands and agrees that the remedy set forth in this Section 7.1 constitutes the Customer's sole and exclusive remedy in the event that the Customer is prohibited from using the Services by reason of an IP Claim.
7.3. Against Qulture.Rocks and/or Ciatech. If a third party proposes a claim against Qulture.Rocks and/or Ciatech based on Customer Data ("Content Claim"), Qulture.Rocks and/or Ciatech may terminate or otherwise grant control (in whole or in part, directly or indirectly) over the defense of the Content Claim. The Customer acknowledges and agrees that it is solely and exclusively responsible for the content uploaded by it or its Users on the Platforms. The Customer shall indemnify Qulture.Rocks and/or Ciatech for all expenses reasonably incurred by reason of the Content Claim.
8. LIMITATION OF LIABILITY
8.1. Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER OR TO ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF EXPECTED SAVINGS, LOSS OF USE OR CORRUPTION OF SOFTWARE, DATA OR INFORMATION, INTERRUPTION OF WORK OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT OR THE SERVICES OR THE PRODUCTS, WHETHER SUCH LOSSES OR DAMAGES ARE BASED IN THE AGREEMENT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR ON ANY OTHER LEGAL THEORY, EVEN IF THE PARTY HAS BEEN ADVISED OF THE LIKELIHOOD OF SUCH LOSSES.
8.2. Limited liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AND AGGREGATE LIABILITY OF EACH PARTY ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT, THE SERVICES AND THE PRODUCTS, WHETHER BASED IN AN AGREEMENT, TORT, BREACH OF STATUTORY DUTY OR OTHER LEGAL THEORY, SHALL BE LIMITED TO THE AMOUNT PAID IN THE LAST 12 MONTHS BY THE CUSTOMER TO QULTURE.ROCKS AND/OR CIATECH UNDER THE ORDER FORM AND/OR SOW TO WHICH SUCH LIABILITY RELATES.
8.3. Risk Independent Allocations. The provisions of this Agreement providing for exoneration and limitation of liability and/or disclaimer or limitation of warranty represent the allocation of risks of the Agreement agreed between the Parties, and this allocation of risks is reflected in the prices offered by Qulture.Rocks and Ciatech and accepted by the Customer. These provisions are segregable and independent of the other provisions of the Agreement, including each other, and shall apply even if the warranties of the Agreement do not achieve their essential purpose. The Parties understand and agree that in the event that any hypothesis of exoneration of liability or exemption of warranty is considered void or unenforceable by judicial or administrative decision, the limitation of liability and warranty attached to such hypotheses shall apply in the alternative.
9. DATA AND INFORMATION PROTECTION
9.1. Customer data. Qulture.Rocks and Ciatech do not exercise any control over the Customer Data uploaded to the Services by the Customer and its Users. For this reason, the Customer, for itself and its Users, is fully responsible for the format, accuracy, quality, content and lawfulness of the Customer Data uploaded, stored and processed on the Services, in particular for the personal data contained in the Customer Data, in accordance with applicable laws and regulations. Customer Data is stored in encrypted form (encryption at rest) by Qulture.Rocks.
9.2. Privacy Policy. The Customer declares that he/she is aware of and agrees with the Privacy Policy of the Contractors, which can be found at the link: https://sobreuol.noticias.uol.com.br/normas-de-seguranca-e-privacidade.html.
9.3. Data Protection Procedure. The Parties agree to include in this Agreement the data protection provisions to which the Parties are subject, in the form of the Data Protection Procedures available at https://imguol.com/p/pp/colab/LGPD/contratos/Anexo-OPERADOR.pdf, which is an integral and inseparable part of this Agreement and may be revised to comply at all times with applicable legislation. The Data Protection Procedure does not limit the CONTROLLER's rights to establish additional guidelines and procedures that are in line with the applicable legislation and the Agreement. The Parties hereby agree that for the purposes of the Data Protection Procedure the CONTRACTOR is the OPERATOR and the CONTRACTING PARTY is the CONTROLLER.
9.3.1. The QULTURE.ROCKS and LEARNING.ROCKS products have not been developed for the storage of sensitive personal data, which is why the CONTRACTOR does not authorize the inclusion of such data in the QULTURE.ROCKS or LEARNING.ROCKS products. If the CONTRACTING PARTY includes sensitive personal data, the CONTRACTING PARTY is fully responsible for the obligations relating to this processing, as well as the risks assumed, exempting and relieving the CONTRACTING PARTY.
9.3.2. For the QULTURE.ROCKS and LEARNING.ROCKS products, the CONTRACTING PARTY declares itself aware that the provisions of clause 4.1. (xvi) of the Data Protection Procedure do not apply; instead, the CONTRACTING PARTY allows the CONTRACTING PARTY to back up its data before deleting it.
10.GENERAL PROVISIONS
10.1. Applicable Law and Competent Court. The Agreement shall be interpreted and enforced, in all aspects, in accordance with Brazilian law. The Parties elect the central court of the district of São Paulo, State of São Paulo, to settle any disputes, controversies or doubts related to the Agreement, expressly waiving any other, however privileged.
10.2. This Agreement contains all the understandings relating to the subject matter of the relationship treated herein, replacing any written or verbal agreements previously entered into by the Parties, binding the Parties, their successors and assigns in any capacity whatsoever.
10.3. Notifications. All notifications required under or in connection with the Agreement shall be made in writing to the address entered in the Order Form and/or applicable SOW and shall be deemed to have been delivered (a) by hand delivery with acknowledgement of receipt, (b) by post with acknowledgement of receipt, (c) by courier service with acknowledgement of receipt, or (d) to the emails indicated by the Parties on the Platforms themselves with acknowledgement of receipt. For financial or legal matters, the Customer must notify Qulture.Rocks and/or Ciatech at the following e-mail address: financeiro@uoledtech.com.
10.4. The Parties are obliged to keep their e-mail addresses and telephone numbers up to date.
10.5. Independence of the Parties. The Parties are independent contractors, and no provision of the Agreement shall be interpreted so as to create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the Parties.
10.6. Cession. The Customer may not assign, in whole or in part, its rights and obligations under the Agreement without the prior written consent of Qulture.Rocks and Ciatech. The Parties may assign the Agreement without the prior written consent of the other Party by virtue of a corporate reorganization, business combination or transfer of assets, provided that the assignee is not insolvent or a competitor of the other Party. For all other cases, any attempt by the Customer to assign, in whole or in part, its rights and obligations under the Agreement shall be void.
10.7. Divisibility of Provisions. If any provision of the Agreement is deemed illegal, unenforceable or invalid by the competent court, the remaining provisions of this Agreement shall remain in full force and effect.
10.8. Resignation. Failure or delay in exercising any right under the Agreement shall not constitute a waiver of such right. The waiver of any right under the Agreement shall only be valid if effected by means of an amendment to the Agreement.
10.9. Force majeure. Except with the relation to Customer's obligation to make payments to Qulture.Rocks and Ciatech for the actual provision of Services, pursuant to the Order Form and/or applicable SOW, neither Party shall be liable to the other Party for failure or delay in the fulfillment or performance of its obligations under this Agreement, to the strict extent and for the duration that such failure or delay is related to Force Majeure Events. "Force Majeure Events" means any events necessary and whose effects cannot be avoided or prevented, including, without limitation, wars, riots, strikes, fires, failures and unavailability of electrical power and telecommunications systems, natural disasters (e.g. hurricanes, floods, earthquakes, etc.), government prohibitions, among others. The Party prevented from performing its obligations due to a Force Majeure Event shall promptly notify the other Party of (a) the nature and estimated duration of the Force Majeure Event; (b) the efforts made to mitigate the effects of the Force Majeure Events; (c) the termination of the Force Majeure Event.
10.10. Anticorruption. During the Term of the Agreement, the Parties undertake to comply with the laws on the prevention of corruption and money laundering, including, as applicable, Law No. 12.846/2013 (Brazilian Anti-Corruption Law), the US Foreign Corruption Practices Act (FPCA), the UK Bribery Act (UKBA) and the Canadian Corruption of Foreign Public Officials Act, among others that may be applicable, depending on the jurisdiction (together, the "Anticorruption Laws").
10.11. Prevalence. The Agreement shall prevail over the terms and conditions of any purchase order or any other instrument issued by the Customer, which shall not apply to the Agreement and shall have no effect even if Qulture.Rocks and/or Ciatech accept or otherwise do not reject, expressly or tacitly, the Customer's purchase order or other instrument.
10.12. Clause titles. The titles and subtitles of the clauses of the Agreement are assigned for convenience only and shall not limit or affect the content or interpretation of the corresponding clause.
10.13. Full agreement. These General Terms and Conditions, Order Form and/or SOW, as applicable, and their Annexes constitute the entire Agreement between the Parties with respect to the Services and Products and supersede and prevail over any other prior or contemporaneous oral or written communications and/or understandings. The Agreement may only be amended by an addendum signed by all Parties.
10.14. The parties recognize that this instrument constitutes an extrajudicial executive title, in accordance with articles 783 and 784, III of the Brazilian Civil Procedure Code (CPC), thus allowing its enforcement, as it is a certain, liquid and enforceable instrument.
10.15. The Parties and their signatories, as their legal representatives, declare that they agree that this agreement should be signed electronically, under the terms of article 10, paragraph 2, of Provisional Measure No. 2.200-2/2001. The Parties also declare that the said signatories have full powers to sign this instrument, and undertake to ensure the accuracy of the information required for it to be signed. The Parties therefore acknowledge that this and any other related document may be signed electronically, and that the electronic signatures affixed to this document shall have legal force for all purposes, including proof of legal validity, integrity and authenticity.
ANNEX I
LEARNING SERVICES AND PRODUCTS
1. CIATECH SERVICES AND PRODUCTS
1.1. Sapience signature. The subscription to the E-books included in the SAPIENCE catalog contracted herein is onerous, limited, temporary, non-exclusive, non-transferable and without the right to share. The Customer will have the right to access the titles in the SAPIENCE catalog, according to the quantity and term defined in the Term of Acceptance.
1.2. Learning.Rocks Platform License The license to use the Learning Platform hereby granted by Ciatech to the Customer is onerous, limited, temporary, non-exclusive, non-transferable and without the right to sub-license. The Learning Platform will be available to the Customer in a shared environment, in standard format, parameterized for use to publish SAPIENCE titles or the Customer's own or third-party content, in tracks, allowing Users to view them, according to the monthly quantity described in the Term of Acceptance.
1.3. Access and Use of Products and Services. The Customer undertakes to use the Learning Platform and SAPIENCE titles in accordance with the license and subscription terms set out in this Agreement. It is strictly forbidden to commercialize, distribute, assign, lease, sublease, transfer or any form of sharing of the Platform and Sapience to third parties. The Customer also undertakes not to adopt any kind of procedure that involves reverse engineering, decompiling, disassembling, translating, adapting and/or modifying the Platform or Sapience, or any other measure that enables access to the source code.
1.4. User load. The User load on the Learning Platform will be done via a spreadsheet or other secure method, the template for which will be sent by Ciatech for completion by the Customer. If the monthly number of Users established in the Term of Acceptance is exceeded within the month, the Customer must pay Ciatech the amount described in the Term of Acceptance for each excess user.
1.5. Platform management. Management of the Learning Platform, including access management (granting, modifying, revoking and reviewing access) of Users and their respective roles, extraction of reports and all other standard functionalities, will be the responsibility of the Customer.
1.6. Services not included. The present Agreement does not include (i) governance services and requests for reports other than those already available on the Platform, (ii) holding face-to-face meetings, since the entire project will be conducted remotely (iii) integration with other systems, migration of courses, migration of history, face-to-face training for Platform administrators and (iv) Premium support services, unless specifically contracted and identified in the Term of Acceptance.
1.7. Content inserted by the Customer. The Customer may insert its own or third parties content into the Learning Platform, declaring to be aware of and able to comply with all the technical requirements necessary for such activity, and being exclusively and solely responsible for any unavailability, failure, imperfection or damage caused to the Platform, to Sapience titles or to any Ciatech and/or third party device, due to non-compliance with said requirements, such events not being computed for the purpose of complying with the SLA described in Annex III below.
1.8. Activities included. Ciatech will provide the Customer with:
(i) Training: 1 (one) training session with a total duration of up to 5 (five) hours, to provide instructions for the correct and appropriate use of the Platform, at no additional cost to the Customer.
(ii) AI Course Studios, depending on the plan contracted – Free Plan: An AI tool that allows the Client to create unlimited content and publish certain content on the Platform, as specified in the Acceptance Term, for access and viewing by the users designated by the Client.
(iii) Basic support services: Basic support service for troubleshooting through explanatory texts (FAQ - Frequently Asked Questions) available at https://help.qulture.rocks/ and also via chat. Users who are part of the "administrators" or "experts" category, that is, categories that enable them to add content to the Platform, manage users or analyze data, in addition to the training mentioned in item (i) above, will have access to the CONTRACTED PARTY's online help system (Help Desk), a remote service via the Internet by sending tickets.
(iv) To contact support, the Customer or any Management User should send an e-mail to help@learning.rocks and you will receive a confirmation that the ticket has been sent/opened immediately.
(v) Ciatech will use its best efforts to respond within 24 (twenty-four) hours to calls initiated on working days, within business hours from 9:00 a.m. to 6:00 p.m. (Brasília time), except for São Paulo and national holidays. The response time on weekends or public holidays will be counted from 9:00 a.m. (nine o'clock in the morning) on the next working day. Ciatech will use its best efforts to respond adequately to requests from Management Users, either by replying directly via e-mail or by adding recurring themes to the FAQ.
1.9. Additional Customer Services. The Customer may contract additional Customer Success services, as well as additional training for its employees, according to the service package options offered by Ciatech. The contracting of such additional services must be formalized by signing an amendment between the Parties.
1.10. Additional Subscription to AI Course Studios. The Client may subscribe to the Unlimited Plan for using AI Course Studios, which allows for the creation and publication of unlimited content on the Platform, according to a quote to be provided by Ciatech at the Client's request and upon the signing of an addendum between the Parties.
1.11. Customer History. In the event of any termination of this Agreement, the Customer shall have a period of up to 15 (fifteen) days from the effective date of termination to request Ciatech to generate a file containing the Customer's data entered into the Learning.Rocks Platform. Ciatech, in turn, will have a period of 30 (thirty) days from the Customer's request to provide and send the Customer said file. At the end of the fifteen (15) day period mentioned above, regardless of whether or not the Customer has requested that the file be generated, Ciatech reserves the right to delete/removal the Customer's data permanently and irretrievably from its Platform.
1.9. Additional Customer Services. The Customer may contract additional Customer Success services, as well as additional training for its employees, according to the service package options offered by Ciatech. The contracting of such additional services must be formalized by signing an amendment between the Parties.
1.10. Customer History. In the event of any termination of this Agreement, the Customer shall have a period of up to 15 (fifteen) days from the effective date of termination to request Ciatech to generate a file containing the Customer's data entered into the Learning.Rocks Platform. Ciatech, in turn, will have a period of 30 (thirty) days from the Customer's request to provide and send the Customer said file. At the end of the fifteen (15) day period mentioned above, regardless of whether or not the Customer has requested that the file be generated, Ciatech reserves the right to delete/removal the Customer's data permanently and irretrievably from its Platform.
ANNEX II
DIGITAL AND PROFESSIONAL SERVICES
1. DIGITAL AND PROFESSIONAL SERVICES FROM QULTURE.ROCKS.
1.1. Access and Use of Digital Services. During the Term set forth in the applicable Order Form and subject to the terms and conditions of the Agreement, Qulture.Rocks grants the Customer the right to access the Platform and use the Digital Services for its internal business purposes. Qulture.Rocks will enable and provide an Instance to the Customer, with administrative access to register Accounts for its Users on the contracted Digital Services. The Customer is responsible for preventing unauthorized access and use of the Instance and Accounts, and must promptly notify Qulture.Rocks of any incidents.
1.1.1. Use of Personal Data. The Customer authorizes Qulture.Rocks, as the operator of the personal data, to collect and process the personal data and information provided by the Customer and its Users through the Platform in accordance with the Customer's written instructions and only in the following cases:
(a) Registration of the User in the Digital Service: due to the registration management of the Platform conducted by Qulture, the Customer acknowledges that Qulture.Rocks may collect and process personal data of Users, such as: (i) name; (ii) e-mail or (iii) CPF, in addition to others such as (iv) surname, (v) ID; (v) date of admission; (vi) date of birth; (viii) photo; (ix) identifier and others that the Customer deems important for the registration of its users on the Platform.
(b) User performance management: due to its activities of evaluating the performance and professional development of Users and analyzing and monitoring the Platform, the Customer acknowledges that Qulture. Rocks may collect and process the following personal data of Users, in addition to that provided for in item "a" above, such as: (i) position; (ii) position level; (iii) department; (iv) area; (v) salary range; (vi) education; (vii) location; (viii) country of residence; (ix) gender; (x) date of last position change; (xi) termination date; and (xii) reason for termination. The Customer may create customized fields on the Platform, and as the controller of personal data, may determine which types of data will be collected and processed through the Platform.
(c) Performance of the contracted Professional Services: in order to perform and manage the contracted Professional Services, Qulture.Rocks will need to collect and process certain personal data of the employees and representatives of the Customers associated with such Professional Services (e.g., project managers), namely: (i) name; (ii) position; and (iii) contact information. Depending on the nature of the Professional Services, other personal data may be required.
(d) Provision of help and knowledge tools on the Digital Services: in order to provide access to user help platforms and training on Platform configurations or Functionalities contracted by the Customer, Qulture.Rocks may use registration data of the users mentioned in the previous items.
1.2. Using the Digital Service. Users will be able to access and use the Digital Services to which they have been registered by the Customer. Users will be provided with the functionalities and resources of the Digital Service corresponding to the contracted Plan. The Customer shall ensure that all Users accessing the Digital Services under its Instance comply with all the Customer's obligations under this Agreement, and shall be responsible for the acts and omissions of its Users.
1.3. Number of Active Users; Charge per Additional User. The Customer may activate on its Instance a number of Active Users that does not exceed the number of Contracted Users provided for in the Order Form. If the number of Active Users exceeds the number of Contracted Users indicated in the Order Form at any time during the calendar month, the appropriate equivalent fees will be charged per Additional User.
1.4. Restrictions. Without prejudice to other restrictions and limitations set out in the Agreement, the Customer, its Users or any third parties who have access to the Instance or an Account are subject to the following restrictions:
1.4.1. not register or otherwise grant access to the Instance or an Account to individuals who do not qualify as Users as defined in these Terms and Conditions;
1.4.2. not register or otherwise grant access to the Instance or an Account to individuals under the age of 14 (fourteen);
1.4.3. not sell, resell, license, sublicense, rent, distribute or otherwise provide the Digital Service to any third party, including, without limitation, on an outsourcing or service bureau modalities;
1.4.4. not to use the Digital Service for purposes other than the Customer's internal business purposes;
1.4.5. not to use the Digital Service for unlawful, offensive, abusive, obscene purposes or in violation of third party rights, including, without limitation, intellectual property rights, privacy and personal data protection;
1.4.6. not upload, store, process or transmit through the Digital Service any code, files, scripts or programs that are malicious or that may compromise the security and integrity of the Qulture.Rocks Platform or cause damage to Qulture.Rocks or third parties;
1.4.7. not attempt to gain unauthorized access to programs, hardware, systems, networks and source code relating to the Qulture.Rocks Platform; and
1.4.8. not modify, copy, create derivative works of or reverse engineer (or allow any third party to reverse engineer), as applicable, Qulture.Rocks' software, hardware, know-how, Documentation and other intellectual property, including, without limitation, to develop a similar product or service or to allow a competitor of Qulture.Rocks to have access to such information.
1.5. Integration. Unless otherwise provided in an Order Form and/or SOW, the integration of the Digital Service with any products, services, solutions, systems, computer programs and technologies owned by the Customer or third parties is not included in the contracting of the Digital Service. Qulture.Rocks may perform such integrations for the Customer through Professional Services as described in a SOW.
1.6. Storage. During the Term, Qulture.Rocks will store the Customer Data processed through the Digital Services, and the Customer and its Users may access and obtain copies of this information at any time. The Customer or its Users with administrative permission may also delete Customer Data from the Instance. For the sake of clarity, it is the Customer who has control over the data that is stored or deleted on their Instance. After the end of the Term, Qulture.Rocks will enable limited access to the Instance for a period of 60 days, just so that the Customer can recover the backup of Customer Data that is still stored on the Customer Instance. The Customer may contract separately, by means of an Order Form, for storage for an additional period. Once the additional 60-day period provided for above has expired and no additional storage has been contracted, Qulture.Rocks shall delete all Customer Data stored on the Customer Instance.
1.6.1. The Customer declares to be aware and agrees that (i) it will not have access to the Users' Private Information, which can only be viewed by the User who is the owner of the Private Information, by means of an individual login and password (ii) Qulture. Rocks will not provide the User's Private Information to the Customer other than to the User holder, at any time during and after the Term of this Agreement, unless compelled by court order, (iii) the individual responses resulting from the Survey product, once sent by Users on the Platform, are anonymous and cannot be backed up and/or accessed by the Customer or by the User holder of the responses.
1.7. PROFESSIONAL SERVICES. Subject to the terms and conditions of the Agreement, Qulture.Rocks shall provide the Customer with the Professional Services related to the Digital Services in accordance with the applicable SOW.
1.8. SERVICES AND PLANS.
ANNEX III
SERVICE LEVEL AGREEMENT (SLA)
1. DEFINITIONS. Without prejudice to the other definitions established throughout this Annex and the Agreement, terms and expressions beginning with capital letters in this instrument shall have the following meaning:
"Service Level Credits" means the applicable credits on the fees payable by CONTRACTOR to CONTRACTED PARTY for the licensing of the LXM Platform, due to CONTRACTOR in the event of failure to meet the service levels set forth in this Annex. Service Level Credits are computed in accordance with Clause 3 below.
"Availability" means that the Platform is operational and can be accessed and used by the CONTRACTOR and its Users.
"Scheduled Unavailability Window" means the period of unavailability for scheduled maintenance, repairs or implementation of improvements to the Platform. Maintenance should preferably take place from 11:59 p.m. to 6:00 a.m. Brasilia time, limited to 12 hours per month, for periods no longer than 6 hours.
"Downtime" means the period during which the Platform is not operating and/or is not fully available for access and use by the CONTRACTOR and its Users.
2. LEVEL OF AVAILABILITY.
2.1. Availability Target. The Contracted Party will use commercially reasonable efforts to keep the Platforms available to the Customer 24 hours a day, 7 days a week within each calendar month, with the exception of Scheduled Unavailability Windows.
2.2. Unavailability Acceptable. Notwithstanding the foregoing, Customer understands and acknowledges that cloud services are subject to failures, problems and unforeseeable circumstances, that the Platform may be unavailable for short periods within a calendar month (other than the Scheduled Unavailability Window) and that such unavailability is acceptable. Therefore, you agree that an Unavailability Time of up to 7.2 hours within a calendar month, corresponding to an availability of 99.0%, (excluding Scheduled Unavailability Windows) is acceptable and will not result in Service Level Credits ("Acceptable Unavailability").
2.3. Unavailability and Service Level Credits. If any of the Contracted Parties incurs an Unavailability Time greater than the Acceptable Unavailability, the Customer will be entitled to receive a Service Level Credit, as described in item 3 below. For the sake of clarity, the calculation of the Unavailability Time for the purposes of measuring the Service Level Credit will be conducted within each calendar month.
3. SERVICE LEVEL CREDIT
3.1. Service Level Credit. If the Unavailability Time described in item 2.2 above is exceeded, the responsible Contracted Party will incur the payment of a Service Level Credit of 5% (five percent) on 1/12 (one twelfth) of the total value of the Agreement. The Service Level Credit will be deducted from the next invoice to be issued by said Contracted Party. If the amounts under the Agreement have already been paid in full to the responsible Contracted Party, the Customer may request a cash refund of the amount corresponding to the Service Level Credit.
3.2. Non-cumulation. If a single incident leads to several breaches of the SLA, as assessed by Contracted Parties' exclusive analysis, the Customer will only be entitled to one Service Level Credit linked to this incident. For the sake of clarity, there will be no accumulation of Service Level Credits due to a single incident.
4. EXCEPTIONS TO THE SERVICE LEVEL AGREEMENT. The unavailability caused by the events described below is not the responsibility of the Contracted Party and, therefore, is not computed for the measurement of Unavailability Time and is not eligible for Service Level Credits:
a. acts or omissions of the Customer;
b. Force Majeure events; and
c. unavailability of the Platform due to failures or problems caused by third parties, including, without limitation, connection providers and judicial and administrative authorities.
d. Unavailability of the Platform due to its use by the Customer simultaneously with third-party applications, software and tools, which may cause interference, alteration or loss of content;
e. Unavailability of the Platform caused by changes, updates and interferences in the training material and its characteristics, structures, functionalities and operability, conducted by the Customer, with or without the use of the source code.
5. The Contracted Parties shall provide technical support to the Customer in relation to access to and use of their respective Platforms, as described in the Agreement. For the sake of clarity, this Service Level Agreement applies to the availability of the Platforms, and not to support response times.
June 2024
Bem-vindo à Qulture.Rocks! Nestes Termos de Uso, descrevemos os termos e condições que se aplicam a você, Usuário, quando acessar e utilizar a Plataforma e os Serviços Digitais da Qulture.Rocks a partir da conta de um Cliente.
A Qulture.Rocks (QULTURE INFORMÁTICA LTDA., inscrita no CNPJ/ME sob o nº 20.893.135/0001-30) é uma empresa que oferece a seus Clientes soluções de tecnologia para gestão de desempenho e outras atividades relacionadas, por meio da Plataforma. O Cliente, por sua vez, é o cliente corporativo da Qulture.Rocks, que em razão da relação que possui com você, concede acesso a você para utilizar os Serviços Digitais da Qulture.Rocks, na qualidade de Usuário.
A contratação da Plataforma e dos Serviços Digitais, de modo geral, é regida pelo contrato entre a Qulture.Rocks e o Cliente. Não obstante, o uso da Plataforma e dos Serviços Digitais pelos Usuários está sujeito a certos termos, condições e restrições. Portanto, solicitamos que você leia atentamente e utilize a Plataforma e os Serviços Digitais em estrita conformidade com estes Termos de Uso. Recomendamos também que você leia nossa Política de Privacidade (https://qulture.rocks/politica-de-privacidade).
Versão 2.0. Em vigor a partir de 11 de Janeiro de 2021.
1 – Definições. Para seu melhor entendimento, aplicam-se a estes Termos de Uso as seguintes definições:
Cliente: é o cliente corporativo que contratou a Plataforma e os Serviços Digitais da Qulture.Rocks, e que disponibiliza acesso a tais recursos a seus Usuários.
Conteúdo: todo e qualquer texto, gráfico, imagem, música, áudio, vídeo, informação ou outro material disponibilizado na Plataforma, independentemente de ser Conteúdo de Usuário, Conteúdo de Cliente ou Conteúdo da Qulture.Rocks.
Conteúdo de Cliente: todo e qualquer conteúdo que um Cliente (ou qualquer representante ou colaborador agindo em seu nome) postar, transferir, publicar, apresentar ou transmitir para ser disponibilizado através da Plataforma, inclusive, mas sem limitação, atividades, feedbacks, comentários e declarações ao longo do relacionamento com os Usuários, na Plataforma ou fora dela.
Conteúdo da Qulture.Rocks: todo e qualquer conteúdo que a Qulture.Rocks disponibiliza através da Plataforma, incluindo qualquer conteúdo licenciado de terceiros, mas excluindo Conteúdo de Clientes e de Usuários.
Conteúdo de Usuário: todo e qualquer conteúdo que um Usuário postar, transferir, publicar, apresentar ou transmitir para ser disponibilizado através da Plataforma.
Plataforma: é a plataforma digital da Qulture.Rocks, por meio da qual a Qulture.Rocks disponibiliza os Serviços Digitais ao Cliente.
Serviços Digitais: são os serviços em nuvem disponibilizados pela Qulture.Rocks ao Cliente por meio da Plataforma, para gestão de desempenho e outras atividades relacionadas a seus Usuários.
Usuário: é todo representante, funcionário ou subcontratado cadastrado pelo Cliente na Plataforma e autorizado pelo Cliente a utilizar os Serviços Digitais para as finalidades de negócio do Cliente.
2 – Plataforma e Serviços Digitais. Conforme contratado pelo Cliente, a Qulture.Rocks disponibilizará ao Usuário, por meio da Plataforma, os Serviços Digitais. Para mais informações acerca de cada Serviço Digital, recomendamos a leitura dos recursos disponíveis no site oficial da Qulture.Rocks: https://qulture.rocks.Atualmente, a Plataforma disponibiliza os seguintes Serviços Digitais aos Usuários, sujeitos a restrições destes Termos de Uso e de acordo com permissões definidas entre a Qulture.Rocks e o Cliente:
a – Avaliação de Desempenho: permite que o Usuário crie avaliações de competências e metas, 90, 180 ou 360 graus, que poderão ser parametrizados.
b – Box: permite que o Usuário visualize os colaboradores em gráficos com posições calculadas com base nos resultados da Avaliação de Desempenho e que realize movimentações das posições.
c – Feedbacks Instantâneos: permite que os Usuários enviem feedbacks para qualquer outro Usuário habilitado pelo Cliente.
d – Elogios: permite que os Usuários enviem Elogios para qualquer outro Usuário habilitado pelo Cliente.e – Plano de Desenvolvimento Individual (PDI): permite que os Usuários cadastrem planos de carreira.
f – Gestão de Metas e OKRs: permite o alinhamento de metas/OKRs entre os Usuários líderes e liderados.
g – Reuniões entre Usuários (1 on 1): possibilita a realização de reuniões individuais entre líder e liderado.
h – Gestão da Empresa: permite que o Usuário indicado e autorizado pelo Cliente realize o gerenciamento de perfis de outros Usuários e também configurações do Cliente.
i – Pesquisas: permite que os Usuários criem e respondam pesquisas na empresa.
j – Liderança: permite que os Usuários enviem sentimentos e prioridades da semana periodicamente para seus líderes e que estes possam ajudar seus liderados a se desenvolverem em suas carreiras.
Os Serviços Digitais descritos acima poderão ter outras nomenclaturas, a depender das configurações e parametrizações executadas pelo Cliente em cada Serviço Digital.
Os Serviços Digitais serão disponibilizados aos Usuários de acordo com a contratação realizada entre Qulture.Rocks e o Cliente. Desse modo, um Usuário poderá ter acesso a Serviços Digitais diferentes de outro. A Qulture.Rocks não possui qualquer ingerência sobre a escolha dos Serviços Digitais que serão liberados a cada Usuário.
Para solicitar os serviços de suporte à Plataforma, o Usuário deverá entrar em contato com a equipe especializada pelo e-mail help@qulturerocks.com ou pelo chat disponível na versão web da Plataforma. Exceto se de outra forma acordado no contrato com o Cliente, o tempo para resposta dos serviços de suporte pela equipe da Qulture.Rocks é de até 2 (duas) horas para chat e até 24 (vinte e quatro) horas para e-mail. O atendimento funciona em dias úteis do calendário da cidade de São Paulo, Brasil, das 09h (nove horas) às 18h (dezoito horas) horário de Brasília.
3 – Cadastro na Plataforma. A Plataforma e os Serviços Digitais da Qulture.Rocks estão disponíveis para pessoas físicas que sejam representantes, funcionários ou subcontratados previamente credenciados pelo Cliente. Não podem ser cadastradas na Plataforma pessoas que não gozem dessa capacidade, inclusive menores de 14 anos de idade ou pessoas que tenham sido inabilitadas da Plataforma, temporária ou definitivamente.
O Cliente efetuará cadastro dos seus Usuários, diretamente na Plataforma ou com auxílio da Qulture.Rocks. Para fins de clareza, nenhum Usuário consegue cadastrar-se diretamente na Plataforma. Por isso, somente após a realização do cadastro de Usuários pelo Cliente, o Usuário poderá acessar a Plataforma. Nesta ocasião, o Usuário deverá confirmar que leu e compreendeu estes Termos de Uso e a Política de Privacidade. Após o aceite, o Usuário poderá utilizar a Plataforma e os Serviços Digitais contratados pelo Cliente enquanto possuir uma conta ativa.
A Qulture.Rocks toma todas as medidas que estão ao seu alcance para proteger os dados e a privacidade do Usuário, em atendimento à legislação em vigor e conforme descrito na Política de Privacidade: https://qulture.rocks/politica-de-privacidade.
É de exclusiva responsabilidade dos Clientes e dos Usuários fornecer, atualizar e garantir a veracidade dos dados fornecidos no cadastro e, de forma geral, durante o uso da Plataforma, não cabendo a Qulture.Rocks qualquer tipo de responsabilidade civil e criminal resultante de dados inverídicos, incorretos ou incompletos fornecidos pelos Clientes acerca dos Usuários.
A Qulture.Rocks se reserva o direito de unilateralmente excluir o cadastro de Usuário quando verificado que sua conduta viola estes Termos de Uso. A Qulture.Rocks poderá, ainda, realizar a exclusão do cadastro e perfil do Usuário mediante solicitação formal do Cliente.
4 – Acesso e uso da Plataforma pelo Usuário. O Usuário poderá acessar sua conta por meio de:
a – login (que pode ser e-mail ou CPF, dependendo das configurações definidas pelo Cliente) e senha; ou
b – Single Sign On (SSO), caso esteja habilitado nas configurações do Cliente.
Em caso de acesso via login e senha, o Usuário compromete-se a não informar esses dados a terceiros, responsabilizando-se integralmente pelo uso que deles seja feito.
Nos casos de acesso via SSO, a autenticação ficará sob responsabilidade do fornecedor escolhido pelo Cliente (por exemplo, Slack, Gmail ou algum gerenciador de usuários baseado no protocolo SAML, como Active Directory da Microsoft).
Além das formas de autenticação acima, o Cliente poderá contratar a funcionalidade de duplo fator de autenticação (2FA). Nesses casos, o Usuário deverá validar o seu login na Plataforma com dois fatores de autenticação, inserindo um código de verificação juntamente com o primeiro fator de autenticação (login e senha ou SSO), garantindo maior segurança dos seus dados e informações na Qulture.Rocks.
O Usuário compromete-se a notificar a Qulture.Rocks imediatamente, por meio dos canais de contato mantidos por Qulture.Rocks na Plataforma, a respeito de qualquer acesso ou uso não autorizado que tenha verificado em sua conta. O Usuário será o único responsável pelas operações efetuadas em sua conta, uma vez que o acesso só será possível mediante a utilização de senha de seu exclusivo conhecimento.
5 – Usos restritos. O acesso e uso da Plataforma e dos Serviços Digitais pelos Usuários está sujeito às seguintes restrições (sem prejuízo de outras previstas nestes Termos de Uso):
a – não vender, revender, licenciar, sublicenciar, alugar, distribuir ou de qualquer outra forma disponibilizar os Serviços Digitais para quaisquer terceiros, incluindo, sem limitação, em modalidades de outsourcing ou service bureau;
b – não utilizar o Serviço Digital para outros fins que não as finalidades de negócio internas do Cliente;
c – não utilizar o Serviço Digital para fins ilícitos, ofensivos, abusivos, obscenos, incluindo, sem limitação, (i) ofensa à honra, imagem, reputação e dignidade; (ii) veiculação de pornografia – e outras modalidades de satisfação sexual; (iii) atos de racismo ou discriminação de qualquer natureza; (iv) bullying, stalking ou qualquer outra espécie de constrangimento ilegal ou assédio; e (v) instigação ou apologia à prática de crimes, como tráfico ou uso de entorpecentes, estupro, homicídio, estelionato, dentre outros;
d – não violar direitos de terceiros, incluindo, sem limitação, direitos de propriedade intelectual (direitos autorais, marcas, patentes, software etc.), privacidade e proteção de dados pessoais;
e – não acessar a conta de outro Usuário para quaisquer fins, inclusive, sem limitação, para assumir a identidade de outra pessoa;
f – não compartilhar seus dados de acesso com quaisquer terceiros, inclusive outros Usuários;
g – não fornecer informações sobre os Serviços Digitais para concorrentes ou potenciais concorrentes da Qulture.Rocks, incluindo, sem limitação, informações disponíveis na Plataforma, screenshots, etc;
h – não carregar, armazenar, processar ou transmitir, por meio da Plataforma e dos Serviços Digitais, códigos, arquivos, scripts ou programas que sejam maliciosos ou que possam comprometer a segurança e integridade da Plataforma Qulture.Rocks ou causar danos à Qulture.Rocks, ao Cliente, a outros Usuários ou a terceiros;
i – não tentar obter acesso não autorizado aos programas, hardware, sistemas, redes e código-fonte referentes à Plataforma ou aos Serviços Digitais; e
j – não modificar, copiar, criar obras derivadas ou fazer engenharia reversa (ou permitir que quaisquer terceiros façam engenharia reversa), conforme aplicável, do software, hardware, know-how, Documentação e outros bens de propriedade intelectual da Qulture.Rocks, inclusive, sem limitação, para desenvolver produto ou serviço semelhante ou para permitir que um concorrente da Qulture.Rocks tenha acesso a tais informações.
6 – Responsabilidade pelo uso da Plataforma e dos Serviços Digitais. A Plataforma é uma ferramenta de meio e apenas os Usuários e o Cliente são responsáveis pelos dados e informações inseridos na Plataforma, incluindo, sem limitação, o Conteúdo do Cliente e o Conteúdo do Usuário, comentários ou publicações, metas/OKRs, feedbacks, pensamentos e qualquer outra manifestação de opinião dos Clientes e Usuários, nem pelos resultados decorrentes da inserção e análise destes dados e informações.
É vedada a utilização de dispositivo, software ou outro recurso que possa interferir nas atividades e nas operações de Plataforma, bem como nos anúncios, nas descrições, nas contas ou em seus bancos de dados. Qualquer intromissão, tentativa de, ou atividade que viole ou contrarie as leis de direito de propriedade intelectual e as proibições estipuladas nestes Termos de Uso sujeitará o Usuário responsável às ações legais pertinentes.
Ainda, o Usuário se compromete a manter a versão atualizada do navegador e aplicativo mobile, para minimizar os erros e possíveis falhas de segurança, assim como para garantir a melhor performance da Plataforma.
7 – Proteção de dados pessoais. A Qulture.Rocks realiza o tratamento de dados pessoais dos Usuário em razão do contrato que possui com o Cliente, e segundo suas instruções, com a finalidade de viabilizar o uso da Plataforma e dos Serviços Digitais pelo Cliente e por seus Usuários. Nesse sentido, a Qulture.Rocks atua como operadora dos dados pessoais dos Usuários, e o Cliente atua como controlador destes dados. Os termos “dados pessoais”, “tratamento”, “controlador” e “operador”, dentre outros, têm o significado atribuído pela Lei Geral de Proteção de Dados Pessoais (Lei nº 13.709/2018).
Os Clientes poderão customizar os dados que serão inseridos pelos Usuários na Plataforma, não tendo a Qulture.Rocks qualquer ingerência no motivo da coleta ou no efetivo uso destes dados. O Cliente é integralmente responsável pelo uso destes dados, eximindo a Qulture.Rocks de qualquer responsabilidade resultante de mau uso ou tratamento ilícito ou inadequado de tais dados pelo cliente.
De qualquer modo, prezando pela transparência, disponibilizamos aos Usuários mais informações sobre o tratamento de dados pessoais dos Usuários por meio da Plataforma e dos Serviços Digitais por meio da nossa Política de Privacidade, que pode ser acessada no link: https://qulture.rocks/politica-de-privacidade.
Todas as informações ou os dados pessoais prestados pelo Usuário da Qulture.Rocks são armazenados em servidores ou meios magnéticos de alta segurança. Toda informação carregada pelos Usuários na Plataforma da Qulture.Rocks é protegida por empresas especializadas. A Qulture.Rocks tomará todas as medidas possíveis para manter a confidencialidade e a segurança do Conteúdo da Plataforma, mas não será responsável por prejuízo que possa ser derivado da violação dessas medidas por parte de terceiros que utilizem de meios indevidos, fraudulentos ou ilegais para acessar as informações armazenadas nos servidores ou nos bancos de dados utilizados por Qulture.Rocks.
A Qulture.Rocks assegura que nem mesmo os seus funcionários têm livre acesso à base de dados e informações pessoais dos Usuários, feedbacks, avaliações de desempenho, comentários e demais informações inseridas pelos Usuários na Plataformas, sendo o acesso limitado apenas àqueles cuja função exige o contato com os dados e informações pessoais dos Usuários. Esses profissionais são devidamente autorizados e capacitados pela Qulture.Rocks, mantendo o compromisso de confidencialidade e preservação da privacidade, nos termos da Política de Privacidade, disponível no link: https://qulture.rocks/politica-de-privacidade.
Para requerer a exclusão de seus dados pessoais coletados e registrados pela Qulture.Rocks, o Usuário deve entrar em contato diretamente com o Cliente, que é o controlador e pode tomar decisões sobre os dados pessoais. Caso você direcione pedidos de exclusões ou quaisquer outras solicitações relacionadas a dados pessoais, encaminharemos tal solicitação ao Cliente.
8 – Modificações dos Termos de Uso. A Qulture.Rocks poderá atualizar os Termos de Uso a qualquer momento, conforme a finalidade ou necessidade, tal qual para adequação e conformidade legal de disposição de lei ou norma que tenha força jurídica equivalente, sendo a versão em vigor sempre a mais recente. Nesses casos, o Usuário será notificado por e-mail ou no próximo login na Plataforma. Os novos Termos de Uso entrarão em vigor a partir de sua publicação pela Qulture.Rocks.
9 – Desativação da conta do Usuário. O cadastro e perfil de um usuário poderão ser desativados a qualquer momento pelo Cliente, por exemplo, caso o Usuário deixe de ser representante, funcionário, empregado ou subcontratado do Cliente e, nesse caso, o seu acesso será bloqueado, respeitando as disposições previstas na Política de Privacidade da Qulture.Rocks. A Qulture.Rocks não tem ingerência em relação às contas de Usuário criadas e mantidas pelo Cliente, ao Conteúdo de Cliente e Conteúdo de Usuário e, de forma geral, pelos dados que o Cliente opta por incluir e manter na Plataforma, inclusive em razão do contrato que possui com o Cliente. Desse modo, a responsabilidade pela desativação, bloqueio e outras ações relacionadas à conta do Usuário são do Cliente, que faz a gestão de Usuários na Plataforma. Portanto, caso queira acessar seus dados após a desativação da conta, o Usuário deverá entrar em contato com o Cliente para fazer tal solicitação.
10 – Responsabilidade da Qulture.Rocks. A Qulture.Rocks não se responsabiliza:
a – por vícios ou defeitos técnicos e/ou operacionais oriundos do sistema do Cliente ou de terceiros;
b – pelos compromissos assumidos pelos Clientes por meio da Plataforma ou dos Serviços Digitais, sejam elas promoções, demissões, bônus, remuneração, aumentos, metas, objetivos, trabalhos e afins;
c – pelo efetivo cumprimento de obrigações assumidas pelos Clientes perante os Usuários, ou por qualquer dessas partes perante terceiros, sendo que o Usuário e o Cliente reconhecem a Qulture.Rocks como mero fornecedor de ferramenta para a gestão de desempenho;
d – por ressarcir seus Usuários por quaisquer gastos com ligações telefônicas, pacotes de dados, SMS, mensagens, e-mails, correspondência ou qualquer outro valor despendido pelo Usuário em razão de contato com Qulture.Rocks, por qualquer motivo que o seja;
e – danos ou lucros cessantes que o Usuário possa sofrer devido às ações ou omissões realizadas por meio de Plataforma e decorrentes da conduta de outros Usuários ou do Cliente;
f – por qualquer dano, prejuízo ou perda sofridos pelo Usuário em razão de falhas em sua conexão com a internet, com o seu provedor, no sistema, com o sistema de SMS, com a linha telefônica ou no servidor utilizados pelo Usuário, decorrentes de condutas de terceiros, caso fortuito ou força maior;
g – pela compatibilidade entre a sua Plataforma e hardwares de propriedade do Usuário, sendo que o Usuário deverá manter o seu equipamento atualizado e não poderá responsabilizar Qulture.Rocks caso a Plataforma não seja acessível em equipamentos antiquados;
h – pela compatibilidade entre a sua Plataforma e os navegadores que o Usuário utilizar, sendo que a Qulture.Rocks somente dará suporte aos navegadores Google Chrome, Firefox e Edge sempre atualizados em sua última versão (a Qulture.Rocks não dará mais suporte ao Internet Explorer a partir de 30 de Novembro de 2020);
i – por qualquer vírus, trojan, malware, spyware ou qualquer software que possa danificar, alterar as configurações ou infiltrar o equipamento do Usuário em decorrência do acesso, da utilização ou da navegação na internet, ou como consequência da transferência de dados, informações, arquivos, imagens, textos ou áudio e
j – pela compatibilidade entre a sua Plataforma na versão mobile e os requisitos dos dispositivos. Para o correto funcionamento do aplicativo mobile, o dispositivo deve ter no mínimo 150 Mb de armazenamento livre, com versão do Android no mínimo Android 5.0 (API 21) e, para iOS, no mínimo IOS 11.
11 – Propriedade Intelectual da Qulture.Rocks. O uso comercial da expressão “Qulture.Rocks” ou “Qulture” como marca, nome empresarial ou nome de domínio, bem como os logos, marcas, insígnias, conteúdo das telas relativas aos serviços da Plataforma e o conjunto de programas, bancos de dados, redes e arquivos que permitem que o Usuário acesse e use sua conta, são propriedade da Qulture.Rocks e estão protegidos pelas leis e pelos tratados internacionais de direito autoral, de marcas, de patentes, de modelos e de desenhos industriais. O uso e a reprodução total ou parcial dos referidos conteúdos são proibidos, salvo com autorização expressa da Qulture.Rocks.
12 – Feedback. Poderá ser solicitado, esporadicamente, que o Usuário promova sugestões, ideias, recomendações, correções e feedback (“Feedback”) com relação aos Serviços Digitais oferecidos pela Qulture.Rocks. Tal contato é realizado apenas para que a Qulture.Rocks possa melhorar a Plataforma e os Serviços Digitais, e poderá ser feito por meio do e-mail cadastrado ou na própria Plataforma (in-app). O Usuário não está obrigado a fornecer Feedbacks sobre os Serviços Digitais, mas caso o faça, concorda que no caso de fornecer Feedbacks, a Qulture.Rocks está autorizada a reproduzir, desenvolver, usar, criar obras derivadas de, executar publicamente, exibir, transmitir, distribuir, licenciar, vender ou oferecer para vender produtos ou modificações feitos com informações provenientes desse feedback, ou descartar esse feedback sem pagamento de qualquer remuneração ou qualquer outra obrigação de qualquer tipo para o Usuário.
13 – Legislação Aplicável e Foro. Estes Termos de Uso são regidos pelas leis vigentes na República Federativa do Brasil. Para todos os assuntos referentes à interpretação, ao cumprimento ou a qualquer outro questionamento relacionado a estes Termos, as partes concordam em se submeter ao Foro da Comarca da Capital do Estado de São Paulo.